Jodi Crisp

UX Designer and Researcher

Summary

I am a UX designer with experience in UX research techniques, designing, prototyping and conducting usability testing sessions. I also have an MSc in Human-Computer Interaction with Ergonomics and a BSc in Computer Science.

Work Experience (selected history)

UX Designer at Experian

April 2012 - Present

I played a key role in the launch of the new CreditExpert member pages in 2015, from gaining extensive knowledge of the data used to calculate credit scores and understanding why people become members, to designing wireframes, working closely with the developers as the new website was created, and conducting usability testing, to planning and prioritising what would be next after launch. One of the main improvements of the new site was that it used adaptive web design, and this has been successful as now 55% of visitors to the website are using a mobile phone.

I won an Experian Consumer Services Heartbeat award for my work on creating an online cancellation journey in 2015, which encompassed research of the existing manual cancellation journey and spending time with call centre agents, collecting feedback from users about cancelling, looking into the reasons for cancelling, learning from other websites, creating personas and scenarios, user journeys and low fidelity wireframes, and then clickable prototypes, and conducting remote usability testing using these.

UX Designer at Garlik

June 2011 - April 2012

I planned and conducted research with users and stakeholders, and created wireframes and prototypes, with the goal of improving DataPatrol, a service that helped users to protect themselves against online fraud.

Usability Researcher at Glynd┼Ár University

September 2009 - December 2009

I conducted usability evaluation sessions in a smart kitchen, which used ambient intelligence to assist elderly and disabled users. I also collected and analysed the qualitative and quantitative data, and presented the findings at AmI'09, the 3rd European Conference on Ambient Intelligence.

Research Engineer at Open Middleware Infrastructure Institute

March 2005 - September 2007

I worked on open source middleware for the e-Research community, which used Grid Computing.

Education

MSc Human-Computer Interaction with Ergonomics

UCL


BSc (Hons) Computer Science

University of Southampton

Publications

Calvillo-Gámez, E. H., Crisp, J. & Romero, P. (2011). Empirical Validation of the Involvement Component of the Pervasive GameFlow Model. 8th Conference on the Advances of Computer Entertainment Technology.

Picking, R., Grout, V., McGinn, J., Crisp, J. & Grout, H. (2010). Simplicity, Consistency, Universality, Flexibility and Familiarity: the SCUFF Principles for Developing User Interfaces for Ambient Computer Systems. International Journal of Ambient Computing and Intelligence, July - September 2010, Vol. 2, No. 3, 40-4

Picking, R., Grout, V., Crisp, J. & Grout, H. (2009). Simplicity, Consistency, Universality and Familiarity: Applying 'SCUF' Principles to Technology for Assisted Living. First International Workshop on Designing Ambient Interactions for Older Users (DAI'09), [part of the third European Conference on Ambient Intelligence (AmI'09)], 18th-21st November 2009, Salzburg, Austria.

Bradley, J., Brown, C., Carpenter, B., Chang, V., Crisp, J., Crouch, S., et al. (2006). The OMII Software Distribution.All Hands Meeting 2006, 18th-21st September 2006, East Midlands Conference Centre, Nottingham, UK.

Awards

Art Hackathon - People's Choice Award

I participated in an art hackathon in 2015 and my team won the People's Choice Award for the Museum of Lies, which we created.