Jodi Crisp

UX Designer and Researcher

Summary

I am passionate about ensuring users get the best experience possible from a product. I embrace user insights, am analytical as well as creative, and am an advocate for the user centred design process. I have worked across the UX life-cycle, from gathering requirements and conducting research, to designing, prototyping, conducting usability testing sessions and iterating as solutions are developed.

I have an extensive digital track record, and have worked in a number of different industries on a variety of products, such as credit reports, smart kitchens and digital television.

I also hold an MSc in Human-Computer Interaction with Ergonomics and a BSc in Computer Science.

Professional UX Experience

UX Designer at Experian

April 2012 - Present

My role at Experian encompasses research, designing, prototyping, and conducting usability testing sessions.

An example of a project I worked on is the new CreditExpert member pages, where I played a key role in the launch:

  • I gained extensive knowledge of the data used to calculate credit scores and understanding why people become members, and designed wireframes, paying attention to detail.
  • I worked closely with the developers as the new website was created, conducted usability testing, and planned and prioritised what would be next after launch.
  • We utilised adaptive web design, which was successful, as now 55% of visitors to the website are using a mobile phone.

UX Designer at Garlik

June 2011 - April 2012

  • Planned and conducted research with users and stakeholders, as well as creating wireframes and prototypes, with the goal of improving DataPatrol, a service that helped users to protect themselves against online fraud.

Usability Researcher at Glyndwr University

September 2009 - December 2009

  • Conducted usability evaluation sessions in a smart kitchen, which used ambient intelligence to assist elderly and disabled users.
  • Collected and analysed the qualitative and quantitative data, and presented the findings at AmI'09, the 3rd European Conference on Ambient Intelligence.

MSc in Human-Computer Interaction with Ergonomics at University College London

September 2007- September 2008

  • Gained experience in developing interface designs, user research, conducting user walk-throughs and using usability methodologies for user-centred design.
  • Gained experience in ergonomic design and human factors.
  • MSc Project: A Study of Immersion and GameFlow in Pervasive Games.

UX Skillset

Research and Analysis

  • Domain research, collating existing research, competitor analysis, user interviews, expert reviews, heuristic reviews, online surveys, card sorting, personas, scenarios, task analysis.

Design

  • Sketches, information architecture, user journeys, low fidelity prototypes, clickable prototypes.

Usability Testing

  • Planning, moderating, lab testing, remote testing.

Tools

  • Wireframing/prototyping: Axure, Omnigraffle, paper prototyping, HTML/CSS
  • Research/Usability testing: UserZoom, Morae, SessionCam, Adobe Analytics
  • Collaboration: Slack, Confluence, Pivotal Tracker, Rally, Bugzilla

Previous Digital Employment History

Systems Tester at University of Oxford

June 2010 - June 2011

Helped to improve interfaces for nurses to use during clinical trials.

Lexicographer at Toggletext

April 2009 - June 2009

Worked as a lexicographer, assisting with Tagalog machine translation, using Prolog.

Research Engineer at Open Middleware Infrastructure Institute

March 2005 - September 2007

Worked on open source middleware for the e-Research community, which used Grid Computing.

Integration Engineer at NDS

January 2002 - February 2005

Helped to improve the interfaces on set top boxes for digital television. Created test harnesses in C for use on embedded systems, and also exercised the interfaces using Java and JavaScript.

Undergraduate Education

BSc (Hons) Computer Science at University of Southampton

1998 - 2001